Privacy Policy

Last updated:

1. Introduction

Frexalonsquezlax ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website frexalonsquezlax.world and use our services.

This policy complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR) where applicable, and other applicable data protection laws. If you are in Australia, the APPs are the primary framework governing how we handle your personal information.

2. Data Controller Information

The data controller responsible for your personal information is:

Frexalonsquezlax
26 Wharf St, Port Douglas QLD 4877, Australia
Email: cooperation@frexalonsquezlax.world

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when you:

  • Place an order on our website
  • Subscribe to our newsletter
  • Contact us with inquiries
  • Create an account on our website

This information may include:

  • Full name
  • Email address
  • Phone number (optional)
  • Shipping and billing address
  • Payment information
  • Order history
  • Communications with us

3.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Device information
  • Cookies and similar technologies (see our Cookie Policy)

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing necessary to fulfill orders and provide services
  • Consent: Processing based on your explicit consent (e.g., marketing communications)
  • Legitimate Interests: Processing for our legitimate business interests where not overridden by your rights
  • Legal Obligation: Processing required to comply with applicable laws

5. How We Use Your Information

We use collected information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating about your orders and inquiries
  • Providing customer support
  • Improving our website and services
  • Sending marketing communications (with your consent)
  • Analyzing website usage and trends
  • Preventing fraud and ensuring security
  • Complying with legal obligations

6. Information Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Third parties that help us provide our services (payment processors, shipping carriers, analytics providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. International Data Transfers and Overseas Disclosure

Your personal information may be disclosed to overseas recipients (for example, to payment processors, cloud or analytics providers located outside Australia). Where practicable, we will inform you of the countries in which such recipients are likely to be located when we collect your information. When we transfer data internationally, we take reasonable steps to ensure that overseas recipients comply with the APPs or are bound by substantially similar privacy protections, and we use appropriate safeguards including:

  • Standard Contractual Clauses approved by the European Commission (where applicable)
  • Adequacy decisions by relevant authorities
  • Other legally recognized transfer mechanisms

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill orders
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Support business operations

Typical retention periods:

  • Order data: 7 years (for tax and legal purposes)
  • Marketing preferences: Until you unsubscribe or withdraw consent
  • Website analytics: 26 months
  • Customer support inquiries: 3 years after resolution

9. Your Rights

Under the Australian Privacy Principles, GDPR (where applicable), and other privacy laws, you have the following rights:

  • Right of Access (APP 12): Request access to the personal information we hold about you
  • Right to Correction (APP 13): Request correction of inaccurate, incomplete, or out-of-date information
  • Right to Erasure: Request deletion of your data where applicable ("right to be forgotten" under GDPR)
  • Right to Restrict Processing: Limit how we use your data where applicable
  • Right to Data Portability: Receive your data in a structured format where applicable
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw previously given consent at any time
  • Right to Lodge a Complaint: Complain to us or to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs. The OAIC can be contacted at oaic.gov.au.

To exercise these rights, contact us at cooperation@frexalonsquezlax.world. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the OAIC.

10. Complaints

If you have a complaint about how we have handled your personal information, please contact us at cooperation@frexalonsquezlax.world. We will acknowledge your complaint and respond within a reasonable period (typically 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit oaic.gov.au/privacy/privacy-complaints.

11. Notifiable Data Breaches

We are committed to protecting your personal information. In the event of an eligible data breach under the Privacy Act 1988 (Cth) (Notifiable Data Breaches scheme), we will notify affected individuals and the OAIC as required by law, and take steps to contain and remediate the breach.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure data storage with access controls
  • Regular security assessments
  • Employee training on data protection
  • Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

13. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Significant changes may be communicated via email or website notice.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Frexalonsquezlax
26 Wharf St, Port Douglas QLD 4877, Australia
Email: cooperation@frexalonsquezlax.world